Returns and Refunds

Right of withdrawal

In accordance with current legislation, the Customer has the right to cancel the purchase within 14 days of the date of delivery of the products, without providing any justification. To exercise this right of return, the Customer must notify us of their decision by sending a request via the contact channels indicated on the website, specifying the order number.

Return Policy

In order to return items, the products must:

• be intact and unused
• be shipped inside the original box
• be properly packaged. Furthermore, they must be packaged in the same suitable manner in which they were received.

Returns of products that have been opened or used will not be accepted, particularly in the case of food products, for health and hygiene reasons.

Return instructions

Once the return request has been submitted and confirmation received, the Customer must post the products to the address provided by customer services. The Customer is responsible for the return postage costs, unless otherwise agreed or in the event of a faulty product or a dispatch error.

Refound

Once the return has been received and checked, La Via del Tè will issue a refund within 14 days of accepting the return. The refund will be made using the same payment method chosen at the time of purchase, unless otherwise agreed.

Damaged or incorrect products

In the event that a customer believes they has received defective or incorrect product, the customer is required to immediately write to our customer service team. La Via del Tè reserves the right to request photographic evidence before authorizing the return shipment of merchandise. If authorized, La Via del Tè will, at its discretion, either replace the product or issue a full refund, including any delivery charges.

Refund status

Customers can check the status of their order and any related refunds by going to the ‘My Orders’ section in the Members’ Area.