FAQs
Is there a minimum order value?
No. There is no minimum order value to complete a purchase on the La Via del Tè online shop.
How can I place an order?
You can purchase the products available on our website by selecting the items you wish to buy and completing the checkout process.
Once your order has been placed, you will receive a confirmation email at the email address provided during registration or checkout.
Can I place an order without creating an account?
Yes. You can complete your purchase without creating an account.
However, registering allows you to:
- view your order history;
- check the status of your shipments;
- manage your personal information more easily.
Can I modify or cancel my order?
Yes, provided that your order has not yet been shipped and subject to your statutory right of withdrawal.
To request a modification or cancellation, please contact our Customer Service at boutique@laviadelte.it.
You can also check your order status by logging into your account and visiting the My Orders section.
Can I purchase products that are not available on the website?
Only the products displayed on the La Via del Tè online shop are available for online purchase.
If you are looking for an item that is not available online, please contact us at boutique@laviadelte.it.
Our team will evaluate whether your request can be fulfilled through one of the La Via del Tè boutiques.
How can I check the status of my order?
You can view your order history and check the status of your orders by logging into your account and visiting the My Orders section.
How long does it take to prepare an order?
Order preparation may take up to 7 working days from the date the order is received.
Once your order has been handed over to the courier, you will receive a shipping confirmation email.
Delivery generally takes place within 2 working days, although delays may occur during periods of high courier activity.
In the exceptional event that a product is temporarily unavailable, La Via del Tè will contact you by email or telephone to inform you of the expected restocking time.
Can I have my order delivered to a different address?
Yes. During checkout you can specify a delivery address different from the purchaser's address.
Please ensure that you provide:
- the complete delivery address;
- any useful delivery instructions;
- a telephone number for the courier if needed.
Delivery is available:
- within Italy;
- to all countries currently served by our shipping service.
In Italy, you can also choose to collect your order from a courier collection point by selecting your preferred city and postcode.
Shipping costs are calculated automatically at checkout according to the delivery destination.
How can I track my shipment?
Once your order has been shipped, you will receive an email containing all the information you need to track your delivery.
What should I do when my order is delivered?
Please check that the parcel is intact upon delivery.
If the parcel appears opened or damaged, any claim must be reported immediately to the courier by signing "with reservation".
If you requested an invoice, the Delivery Note (DDT) included inside the parcel should be kept for your records.
What should I do if I receive a damaged or incorrect product?
Please contact our Customer Service, stating your order number and attaching photos of the product and/or its packaging, if possible.
Do you ship internationally?
Yes. La Via del Tè ships via Bartolini courier to the following destinations:
Austria, Azores/Madeira, Belgium, Bulgaria, Canada, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and the United States.
Any customs duties, import taxes or other charges required by the destination country are the responsibility of the customer.
For more information, please refer to the Shipping & Delivery page.
Can I have my order delivered to a courier depot?
At the moment, this option is not available.
However, in Italy you can choose to collect your order from a courier collection point by selecting your preferred city and postcode during checkout.
Can I place a gift order?
Yes. During checkout, you can indicate that your order is a gift.
Will the recipient see the purchase price?
No. If you have requested an invoice, the shipment will be accompanied by the Delivery Note (DDT) required for our logistics process.
The DDT included with the parcel is not itemised and therefore does not show the prices of the purchased products.
The invoice will be issued and sent separately according to the applicable procedures.
Can I include a personal message?
Yes. During the shipping details and order summary step, you can add a personal gift message to be delivered with your order.
How should I store my tea?
Store your tea in a cool, dry place, away from light, humidity and sources of heat, to preserve its aroma and quality.
How long does tea last?
To check the best before date (BBE) of a product, please refer to the label on its packaging.
All tea-based products have a Best Before End (BBE) of 36 months from the date of production.
How can I obtain a receipt for my order?
All customers receive an order confirmation and summary by email at the address provided during checkout.
Can I request an invoice?
Invoices can only be issued to companies with an Italian VAT number (Partita IVA).
If you require an invoice, you can enter your billing details during the checkout process.
Which promotions are currently available?
Current promotions may include:
- a complimentary tea sample with orders over €50;
- a complimentary tea pouch with orders over €75;
- a complimentary tea tin with orders over €100;
- a complimentary cotton pouch with orders over €150;
- a complimentary Camellias tote bag with orders over €200.
Are the prices shown inclusive of VAT?
Yes. All prices displayed on the website are inclusive of VAT.
Which payment methods are available?
You can pay online using:
- Credit Card (Visa, Mastercard);
- Prepaid Card;
- PayPal;
- MyBank Instant Bank Transfer.
Payment by bank transfer is also available.
Payment by bank transfer
Account holder: SNAK srl
IBAN: IT03E0103002811000001145409
Bank: Banca Monte dei Paschi di Siena – Branch 11, Florence
Please include your order number as the payment reference.
Bank transfers may take 3–5 working days to be credited.
Your order will be shipped only after payment has been received.
If payment is not received within 10 days of order confirmation, the order will be cancelled.
Can I pay cash on delivery?
No. Only the payment methods listed on the Payment Options page are accepted.
How can I exercise my right of withdrawal?
In accordance with the applicable legislation, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason and without incurring any penalty.
To exercise your right of withdrawal, simply notify us of your decision by:
- completing the withdrawal form available in your Personal Account and in the website footer; or
- sending any other clear statement of your decision, for example by email to boutique@laviadelte.it.
For further information, please refer to the General Terms and Conditions of Sale.
How is my personal data processed?
Your personal data is processed in accordance with the applicable data protection legislation.
For more information, please refer to our Privacy Policy.
What is your Cookie Policy?
This website uses technical cookies and, subject to your consent, analytical and profiling cookies.
For more information, please refer to our Cookie Policy.
How can I reset my password?
If you have forgotten your password, you can reset it at any time.
Simply enter the email address you used to register and you will receive instructions to create a new password.
How can I update my personal information?
You can update your personal information at any time by logging into your account and accessing the Personal Information section of your Personal Area.