La Via del Tè - Logo

General terms and conditions of sale

1. General Information

This website is owned by SNAK S.r.l. – La Via del Tè.

The La Via del Tè online shop is dedicated to the sale of:

  • tea and herbal infusions;
  • tea accessories;
  • gourmet products;
  • gift sets.

Sales are carried out in compliance with Italian legislation governing distance selling and are regulated by these General Terms and Conditions of Sale, together with the information contained in the following sections of the website:

  • Payment Options;
  • Shipping & Delivery;
  • Privacy Policy.

These sections form an integral and essential part of the sales contract.

Before placing an order, Customers are invited to read these Terms and Conditions carefully, together with the information contained in the sections listed above, and to save or print them for future reference.

Any amendments or new Terms and Conditions will be promptly published on the website and shall become effective from the date of publication. They shall apply exclusively to orders placed after their publication.

Submitting an order constitutes acceptance of the Terms and Conditions of Sale in force at the time of purchase.

2. Registration and Guest Checkout

To place an order on the La Via del Tè online shop, Customers may either:

  • create a personal account using an email address and password;
  • complete their purchase as a guest without creating an account. In this case, however, certain features may not be available.

In both cases, Customers are required to provide complete and accurate information necessary for processing the order and arranging delivery.

If an account is created, Customers are responsible for maintaining the confidentiality of their login credentials.

By creating an account, Customers accept full responsibility for all activities carried out using their login credentials.

3. Purchasing Procedure and Conclusion of the Contract

Shopping on www.laviadelte.it is simple:

  1. Select the desired products and add them to your shopping cart.
  2. Proceed to the checkout section.
  3. Enter the information required for delivery.
  4. Confirm your order.

If the purchase is intended as a gift, the Customer must provide the recipient's delivery details.

Orders submitted by the Customer must be complete and include all the information necessary for:

  • identifying the Customer;
  • identifying the products ordered;
  • specifying the delivery address.

Incomplete orders may be considered invalid.

La Via del Tè will send the Customer an order confirmation by email, including a reference to these General Terms and Conditions of Sale.

 

4. Prices and Payment Methods

The prices displayed on www.laviadelte.it are expressed in euros (€) and include VAT, unless otherwise specified.

Shipping costs are excluded unless expressly stated otherwise.

The prices applied are those published on the website at the time the order is placed.

Product prices may be updated from time to time; therefore, the prices published on the website at the time of purchase replace any previously displayed prices.

The total amount due, including any applicable shipping costs, must be paid at the time the order is placed using one of the payment methods available on the website.

The updated list of accepted payment methods, together with the relevant conditions and operating procedures, is available in the Payment Options section, which forms an integral part of these General Terms and Conditions of Sale.

For orders paid via PayPal, the payment is held for 7 days, during which La Via del Tè reserves the right to cancel the order if necessary.

For all other payment methods, the payment date corresponds to the actual date on which the transaction is processed.

The documentation relating to the purchase will be issued by SNAK S.r.l. at the time of delivery.

Invoicing

Invoices may be requested only by companies holding an Italian VAT number (Partita IVA).

Customers requiring an invoice may enter their billing details during the checkout process.

5. Product Availability

La Via del Tè accepts orders subject to product availability.

Products that are temporarily unavailable for purchase will be identified on the website with the notice:

"Notify me".

Should a product become unavailable after an order has been placed due to an inventory error, our Customer Service team may contact the Customer to propose a substitute product of equivalent quality and value.

If the Customer does not wish to accept the replacement, or if no suitable replacement is available, they may choose to:

  • wait until the product becomes available again;
  • cancel the order relating to the unavailable item at no additional cost.

In all cases, Customers will only be charged for the products that are actually available.

 

6. Shipping and Delivery

La Via del Tè delivers the ordered products according to the terms and conditions set out in the Shipping & Delivery section of the website, which forms an integral part of these General Terms and Conditions of Sale.

7. Right of Withdrawal

In accordance with the Italian Consumer Code (Legislative Decree No. 206/2005, as amended), Customers have the right to withdraw from the purchase contract, without giving any reason and without incurring any penalty, within 14 days of receiving the goods.

To exercise the right of withdrawal, Customers may complete the withdrawal form available in their Personal Area or in the website footer, or send any other clear statement of their decision, for example, by email to boutique@laviadelte.it.

The communication must specify the product(s) for which the right of withdrawal is being exercised.

The request should include:

  • a clear statement expressing the intention to exercise the statutory right of withdrawal;
  • the purchased product(s);
  • a copy of the original purchase confirmation;
  • in the event of a partial withdrawal, the code(s) of the item(s) concerned;
  • bank details (IBAN and account holder) only if payment was made by advance bank transfer. For all other payment methods (such as credit card or PayPal), the refund will be issued using the same payment method originally used for the purchase.

Customers must return the products within the same legal time limit to the address provided for returns.

Return shipping costs are borne by the Customer.

In accordance with applicable legislation, SNAK S.r.l. will reimburse all payments received from the Customer, including standard delivery charges where applicable, within the statutory time limits and, in any event, only after receiving the returned goods or proof that they have been shipped.

The refund method will be agreed with the Customer.

Alternatively, where agreed with the Customer, the returned products may be replaced with other items instead of issuing a refund.

8. Returns and Damaged Products

If a Customer receives a product damaged during transport, they shall not bear any consequences, as all shipments travel at La Via del Tè's risk.

Upon delivery by the courier, Customers are kindly requested to verify:

  • that the parcel is intact and shows no signs of tampering or damage;
  • that the number of parcels delivered corresponds to the number indicated on the courier's delivery receipt.

If any damage or anomalies are found, Customers are invited to accept the delivery subject to inspection by signing the courier's electronic delivery receipt accordingly and to notify us promptly by email at boutique@laviadelte.it.

If an invoice has been requested, the Delivery Note (DDT) enclosed in the parcel should be retained for reference.

9. Warranties and Liability

SNAK S.r.l. – La Via del Tè guarantees, subject to product availability, the delivery of products that correspond to the descriptions and images published on the website.

SNAK S.r.l. guarantees compliance with all applicable regulations regarding the proper storage and preservation of its products until they are delivered to the address specified by the Customer.

All products sold are covered by the warranties provided for under applicable law.

For packaged products, the manufacturer is also responsible for the accuracy and completeness of the information shown on the packaging.

The images displayed on the website are intended solely to facilitate product identification. As manufacturers may occasionally update their packaging, the appearance of the delivered product may differ slightly from the images shown online.

10. Complaints

Any complaints or claims should be submitted by email to: boutique@laviadelte.it

11. Applicable Law and Jurisdiction

Any disputes relating to the application, execution or interpretation of distance selling contracts shall be governed by Italian law.

For disputes involving consumers, jurisdiction shall lie with the court of the Customer's place of residence or domicile, in accordance with Article 66-bis of the Italian Consumer Code.

For disputes involving customers who do not qualify as consumers, the Court of Florence (Italy) shall have exclusive jurisdiction.

Distance selling contracts concluded with SNAK S.r.l. are governed by Italian law. For any matters not expressly regulated by these General Terms and Conditions of Sale, the applicable provisions of Italian law shall apply.