Shipping and delivery
Delivery methods
Deliveries are made by express courier. Deliveries to mailbox addresses cannot be accepted.
For shipments to European Union countries, delivery is carried out by Bartolini via the DPD network.
For shipments to non-EU countries, delivery is carried out by FEDEX express courier.
You can arrange for collection from a courier collection point in Italy by selecting your preferred city and postcode.
La Via del Tè takes particular care over the packaging and protection of its products during transit, in order to preserve their quality and integrity until delivery.
Destination | Courier | Approximate times | Costs |
|---|---|---|---|
Italy | Bartolini | 48 hours from the time the parcel is collected | based on the order amount |
EU countries | Bartolini / DPD | 7 days from the date the parcel was collected | varies by country |
Non-EU countries | FEDEX | 10 days from the date the parcel was collected | varies by country |
Countries
The list of countries that we ship to is as follows:
Austria, Azores/Madeira, Balearic Islands, Belgium, Bulgaria, Canada, Corsica, Cyprus, Czech Republic, Denmark, Ireland, Estonia, Finland, France, Germany, Greece, Holland, Hong Kong, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Rumania, Slovakia, Slovenia, Spain (No Canary Islands), South Africa, Sweden, Switzerland, Ulster And Islands, United Arab Emirates, United Kingdom, Usa
If your country is not on the list, you can contact customer services at: boutique@laviadelte.it
Delivery charges
Shipping to Italy
The cost of delivery within Italy is determined by the order total:
- orders up to 25 €: delivery charge 6,50 €;
- orders up to 25 € a 50 €: delivery charge 5,00 €;
- orders up to 50 €: free shipping.
Shipping to EU and non-EU countries
Shipping costs to countries within the European Union and to countries outside the EU vary depending on:
- the country of destination;
- the weight of the products purchased;
- cost of the products purchased.
Customs duties for the purchases are borne by the customer.
We advise our United States customers not to order more than EUR 700 to avoid the goods being held up in Customs and additional duties.
Order processing and delivery times
Orders are prepared and handed over to the courier in accordance with the specified timescales, except during periods of high demand for the courier’s services.
Delivery times are calculated from the moment the courier takes charge of the parcel.
Orders are processed on working days (Monday–Friday). Orders placed on public holidays or during any periods when the company is closed will be processed on the next available working day.
Delivery in Italy usually takes place within a maximum of 48 hours of the parcel being collected by the courier, including the islands.
Shipment Tracking
Once the order is has been dispatched, customers will receive an email from La Via del Tè specifying the tracking number and a direct link to monitor the shipment status.
Delivery
The Customer is responsible for ensuring that the details provided when placing the order are correct, including the delivery address. Any changes made after dispatch cannot be guaranteed.
The Customer may specify a delivery address that is different from the billing address, for example, to send a gift. It is the Customer’s responsibility to check that the delivery details are correct.
If you missed a delivery, a delivery notice will be left on the second delivery attempt, containing the necessary details for contacting the courier.
In the event of a failed delivery due to the recipient’s absence, the courier may contact the Customer in accordance with the procedures set out by the delivery service.
Upon delivery, the Customer is asked to check that the packaging is intact. In the event of any visible damage, it is advisable to accept the delivery subject to reservation.
Delays or delivery problems
In the event of a delay in delivery or to report any issues with the service, the Customer is asked to contact: